Lost Your Card?

Lost your card?

During business hours, give us a call: 406-758-0430
If we’re closed, give CO-OP a call at 888-241-2510
- CO-OP monitors our cards for suspicious activity - and are available to turn off your card anytime!
Expect your new card in 7-10 business days. Weekends and holidays may affect delivery times.

Unauthorized Transaction: A transaction posted to your account that you did not authorize.
If it is a merchant you’re familiar with, try contacting them first to see what information they can provide.
You have 60 days from when the transaction appeared on your printed statement to report a dispute.
Give us a call to complete the dispute form for you – we’ll send it to your email to esign through DocuSign.

Inaccurate Transaction: A transaction you deliberately made that doesn’t appear correct. (ie. Last week’s dinner came through for $65 instead of $45.)
Contact the merchant first to see if they’re able to correct the charge immediately.
You have 60 days from when the transaction appeared on your printed statement to report a dispute.
If after reaching out to the merchant you still need to dispute the charge, give us a call to complete the dispute form for you – we’ll send it to your email to e-sign through DocuSign.
Try to find whatever documentation you have to support your dispute – receipts, email correspondence, etc.

CO-OP Fraud Monitoring is a service we provide to you for 24/7 card security. CO-OP monitors your card activity and flag any transaction that is outside of your normal spending activity. They will attempt to call you to verify the activity on your account, and if the transaction activity is concerning, they will turn off your card.
Contact CO-OP 24/7:
- United States: 1-888-241-2510
- International: 1-909-941-1398

Before using an ATM or gas pump, check for skimming devices in the card reader
- Skimming Resource: https://www.fbi.gov/scams-and-safety/common-scams-and-crimes/skimming
Make sure we have your most up to date contact information
Avoid sharing your card or its information with anyone
Cover the keypad when inputting your PIN
Set up alerts in online banking
Memorize your PIN
Travel notifications: Reporting your out of state or international travel helps our fraud monitoring from interrupting unusual spending while away from home. While traveling, keep our 24/7 fraud monitoring number somewhere other than with your card.
- Contact CO-OP Fraud Monitoring 24/7:
  - International: 1-909-941-1398
  - United States: 1-888-241-2510
Online shopping: Look to see how the url is structured. It doesn’t always mean fraud, but watch for websites using http:// (instead of https://). The S in https:// stands for secure and indicates that the website uses encryption to transfer data – stopping hackers for getting access.